Intranet Organization Pages Make Data Easy to Find and Hard to Miss
MITRE’s intranet team stays on top of trends like responsive design. They also keep us responsive to one another so that we can engage in the reachback that helps us answer our customers’ questions. In this post, the authors describe how MITRE’s Organization Pages...
For scientists and researchers: Rich resources at the ready
MITRE’s knowledge-sharing culture incorporates many kinds of resources, from human, to traditional paper, to digital. For researchers like Melissa Dolph, the wealth of resources enables her to perform on behalf of customers and to network, both of which enrich her...
Big Data in Knowledge Management
I believe that knowledge management as a discipline developed because technology enabled the deluge of data we began experiencing about 20 years ago. The ways that we used to organize and share our information were no longer adequate to the task and we needed something new. I’ve spent the last five or six years focusing on data, more specifically on helping organizations treat their data as a strategic asset that requires the same stewardship afforded any other valuable resource within the organization.
10 Years of SharePoint: Growth and Evolution of a Collaborative Platform
MITRE started using SharePoint with a small pilot in 2003 and now has a robust set of several thousand intranet and extranet sites based on SharePoint 2010. It is used as a content management platform, a collaborative team platform (for projects, organizations and CoPs), for work process capture and scheduling, employee engagement, and blogging. It has become critical to MITRE’s business processes, resulting in an evolution of its capabilities over the years.
Communicating the Value of IT Rollouts
Each of our IT service managers is responsible for operating their service, measuring its impact, managing its cost, and evolving the service over time. How the service evolves, or its “roadmap”, is based on changing user requirements, product evolution, technology changes, cost pressures, and industry trends. The service manager must stay informed and continuously question their assumptions as they develop their roadmaps. But almost as important as the ability to develop their roadmap is the need to communicate their roadmap.
The InfoServices Evolution
MITRE’s InfoCenter does not have books, we have 3D printers. Puzzled? I will tell you our story.
Enterprise Social, Five Years in
In 2009, “social” was still a buzzword, Facebook was years away from an IPO, and Instagram has not been invented. Yet a groundswell was beginning – people used to the ease of sharing in their online social networks came to their offices, only to find that exchanging information was difficult at best. Communications flowed from the top of the organizational hierarchy down, flooding the already overflowing email inboxes – while cross-organizational collaboration was severely impeded.