The Daily Standup

The Daily Standup

In Liz Hayes’s post about routine check-ins, seemingly simple collaboration processes and trust enable hard-working, distributed teams to succeed. —Editor Author: Liz HayesI joined a new project last summer, a Global Information System (GIS) effort run by Keith W....
Recent MITRE publication, Sociocultural Behavior Sensemaking: State of the Art in Understanding the Operational Environment, Demonstrates Value of Collaborative Knowledge Management Practices

Recent MITRE publication, Sociocultural Behavior Sensemaking: State of the Art in Understanding the Operational Environment, Demonstrates Value of Collaborative Knowledge Management Practices

Recent MITRE publication, Sociocultural Behavior Sensemaking: State of the Art in Understanding the Operational Environment, Demonstrates Value of Collaborative Knowledge Management Practices Dr. David Foster, a social behavioral scientist at MITRE, faced a challenge...
When a Lack of Heroics Best Serves Veterans

When a Lack of Heroics Best Serves Veterans

A good friend and mentor reminds me regularly that knowledge management is a journey, not a destination. Which makes maturity models the boon companion of the KM discipline. This post eyes the prize through the lens of a new volunteer effort that helps military...
Gestalt Wikis at MITRE: Origins

Gestalt Wikis at MITRE: Origins

Gestalt Wikis at MITRE: Origins

This blog post is the first of four in a series about Gestalt Wikis at MITRE. MITRE began using wikis on the corporate intranet in 2005 with the volunteer grassroots creation of MITREpedia. MITREpedia uses open source MediaWiki[1] as its underlying wiki software. The objective as stated in its Main Page was to capture information about MITRE “people, projects, organizations, customers, technology and more.”[2] In a recent conversation with its founder, Harry Sleeper, the motivation behind MITREpedia was elaborated as to provide a collaborative environment where staff could author linked narratives of well-formed, detailed knowledge about their work.

Big Data in Knowledge Management

Big Data in Knowledge Management

I believe that knowledge management as a discipline developed because technology enabled the deluge of data we began experiencing about 20 years ago. The ways that we used to organize and share our information were no longer adequate to the task and we needed something new. I’ve spent the last five or six years focusing on data, more specifically on helping organizations treat their data as a strategic asset that requires the same stewardship afforded any other valuable resource within the organization.

10 Years of SharePoint: Growth and Evolution of a Collaborative Platform

10 Years of SharePoint: Growth and Evolution of a Collaborative Platform

MITRE started using SharePoint with a small pilot in 2003 and now has a robust set of several thousand intranet and extranet sites based on SharePoint 2010. It is used as a content management platform, a collaborative team platform (for projects, organizations and CoPs), for work process capture and scheduling, employee engagement, and blogging. It has become critical to MITRE’s business processes, resulting in an evolution of its capabilities over the years.

Communicating the Value of IT Rollouts

Communicating the Value of IT Rollouts

Each of our IT service managers is responsible for operating their service, measuring its impact, managing its cost, and evolving the service over time. How the service evolves, or its “roadmap”, is based on changing user requirements, product evolution, technology changes, cost pressures, and industry trends. The service manager must stay informed and continuously question their assumptions as they develop their roadmaps. But almost as important as the ability to develop their roadmap is the need to communicate their roadmap.

New Online Journal: “Social Media for Organizations”

New Online Journal: “Social Media for Organizations”

With the popularity of social media in purely social contexts, I’ve been fascinated by the implications for using these tools for work-related purposes. In recent years, organizations of all types—whether they are industrial, academic, government, or non-profit—are increasingly turning to social media tools such as wikis, blogs, microblogs, and social networking for internal use. By doing so, they hope to enhance collaboration, streamline business processes, and improve relationships.

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