With Patient Toolkit, Sharing Improves Caring
MITRE’s Patient Toolkit mobile app enables chronically ill patients to better manage knowledge about their conditions, track their symptoms and medications, and communicate what they know to their healthcare providers. MITRE has a simple process to enable...
Using Immersive Visualization to Make Strategic Choices
Cognitive assistance isn’t mainstream yet, but decision support tools that enable decision-makers to understand tradeoffs in multiple dimensions are available. Shawn Chin and Rick Haberlin, who built one such tool, make the case that “engagement requires visualization...
Developing an Integrated View of Analysis is Still a Challenge
Scott Lucas’s rich contribution to an ongoing conversation about how to help our sponsors understand and think about their data adds the caveat that good decisions don’t just come from the data itself, but from what organizations do with it and how they share their...
Managing Knowledge through Systems Visioneering
Even wordsmiths like Amanda Andrei know that knowledge sharing unequivocally requires that words and pictures work together to get anything valuable done. Visualization and the training that makes it possible become more valuable every day. All of the posts for April...
The Daily Standup
In Liz Hayes’s post about routine check-ins, seemingly simple collaboration processes and trust enable hard-working, distributed teams to succeed. —Editor Author: Liz HayesI joined a new project last summer, a Global Information System (GIS) effort run by Keith W....Your Guide to Connecting Projects, People, Content, and Partners
This guide describes and points to resources that help staff thrive in their assignments. It outlines the tools and systems in place for planning and execution, all in support of the way that MITRE does business. As staff enable reliable knowledge capture and reuse,...
Ending Isolation and Building a Unified Team Across Distributed Sites
As a workforce becomes increasingly distributed, it is more important than ever to facilitate, ensure, and capture collaboration in order to share knowledge effectively and efficiently; effective communication is essential to achieving business goals. As mobile...
Avoiding Single Points of Failure Through Knowledge Sharing
Knowledge management is all about making sure that all components of an organization, project, or task can work together regardless of staff rotation. We capture, store, share, analyze, and share some more precisely because who’s coming or going will change. Sadia...
From Telewho to Teleyou: Engaging as a Teleworker at MITRE
Brett Profitt’s observation that “MITRE sets teleworkers up for success, but teleworkers must endeavor to be successful” resonated. No matter how many business process tools an organization makes available, staff have to use them to good end. And he does, mentioning...
For scientists and researchers: Rich resources at the ready
MITRE’s knowledge-sharing culture incorporates many kinds of resources, from human, to traditional paper, to digital. For researchers like Melissa Dolph, the wealth of resources enables her to perform on behalf of customers and to network, both of which enrich her...
Do you MOOC? Could you? Would you gMOOC?
The phrase corporate training may sound like, well, school, but in the hands of Lara Van Nostrand, it is anything but. Her team sets up collaborative learning experiences that take advantage of online classes held elsewhere (e.g., Coursera), interactive survey...
Recent MITRE publication, Sociocultural Behavior Sensemaking: State of the Art in Understanding the Operational Environment, Demonstrates Value of Collaborative Knowledge Management Practices
Recent MITRE publication, Sociocultural Behavior Sensemaking: State of the Art in Understanding the Operational Environment, Demonstrates Value of Collaborative Knowledge Management Practices Dr. David Foster, a social behavioral scientist at MITRE, faced a challenge...
MITRE’s Knowledge Management Award Program
Awards! Who doesn’t like to be recognized for good work? Yet Knowledge Management Awards programs are not ubiquitous. Marcie Zaharee discusses MITRE’s original awards program and its results. In 2016, MITRE will launch a new program, as the company explores the role...
Gestalt Wikis at MITRE: Origins
Gestalt Wikis at MITRE: Origins
This blog post is the first of four in a series about Gestalt Wikis at MITRE. MITRE began using wikis on the corporate intranet in 2005 with the volunteer grassroots creation of MITREpedia. MITREpedia uses open source MediaWiki[1] as its underlying wiki software. The objective as stated in its Main Page was to capture information about MITRE “people, projects, organizations, customers, technology and more.”[2] In a recent conversation with its founder, Harry Sleeper, the motivation behind MITREpedia was elaborated as to provide a collaborative environment where staff could author linked narratives of well-formed, detailed knowledge about their work.
Big Data in Knowledge Management
I believe that knowledge management as a discipline developed because technology enabled the deluge of data we began experiencing about 20 years ago. The ways that we used to organize and share our information were no longer adequate to the task and we needed something new. I’ve spent the last five or six years focusing on data, more specifically on helping organizations treat their data as a strategic asset that requires the same stewardship afforded any other valuable resource within the organization.
The Balancing Act of Usability and Security
Collaboration systems are traditionally all about enabling users to share information. Usability is paramount: the easier it is for users to share within a tool, the more powerful and successful the tool is considered to be. Somewhat the opposite applies to security systems, as they are often considered most successful when parties are prevented from sharing something. Yet these two considerations, seemingly at odds with each other, are both essential to functioning systems in the real world.
Communicating the Value of IT Rollouts
Each of our IT service managers is responsible for operating their service, measuring its impact, managing its cost, and evolving the service over time. How the service evolves, or its “roadmap”, is based on changing user requirements, product evolution, technology changes, cost pressures, and industry trends. The service manager must stay informed and continuously question their assumptions as they develop their roadmaps. But almost as important as the ability to develop their roadmap is the need to communicate their roadmap.
The InfoServices Evolution
MITRE’s InfoCenter does not have books, we have 3D printers. Puzzled? I will tell you our story.
New Online Journal: “Social Media for Organizations”
With the popularity of social media in purely social contexts, I’ve been fascinated by the implications for using these tools for work-related purposes. In recent years, organizations of all types—whether they are industrial, academic, government, or non-profit—are increasingly turning to social media tools such as wikis, blogs, microblogs, and social networking for internal use. By doing so, they hope to enhance collaboration, streamline business processes, and improve relationships.