Electrical Engineer, Jonathan Rotner, discusses the stories that stayed with him from his research for a website and paper called “AI Fails and How We Can Learn from Them”. He recalls a couple of stories where his first reaction was the AI fails were engineering problems that could be analyzed and fixed, when they were issues of Equity.
In November 2019, a customer of Apple Card complained when he and his wife separately applied for Apple Card credit, and his wife was given a credit limit twenty times lower than his despite the fact that they jointly owned all assets in a community property state. According to Neil Vigdor in an article in the New York Times, an Apple Card representative checked into the matter and came back with the explanation that “It was the algorithm.”