Collaboration and Social Media

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Collaboration has a Sweet Spot in Team Chat Tools

If you could be connected to your teammates at will, but not miss anything if you weren’t AND your communications didn't require email AND you could search the messages later effortlessly, would you opt in? Daniel Weiss explains why persistent chat is so popular and...

Getting the Word Out and Bringing Back the News

MITRE staff are lifelong learners—it’s not hard to engage us in conversation online or in person or both at the same time. Somewhere in the swirl of activity, however, someone needs to capture the connections and outcomes, of course. For MITRE’s Center for Advanced...

Intranet Organization Pages Make Data Easy to Find and Hard to Miss

MITRE’s intranet team stays on top of trends like responsive design. They also keep us responsive to one another so that we can engage in the reachback that helps us answer our customers’ questions. In this post, the authors describe how MITRE’s Organization Pages...

Pearls of Wisdom: Part 2

This second post on the challenges of retaining corporate know-how in the face of changing work-force demographics reviews an extended conversation among interested MITRE staff. Because it’s always easier to come up with ideas than to implement them, this group...

Pearls of Wisdom: Part 1

This first of two posts covers some of the challenges of retaining the know-how of experienced staff in the face of changing work-force demographics. The authors compare tacit and explicit knowledge, and consider how companies might capture and retain this rich...

With Patient Toolkit, Sharing Improves Caring

MITRE's Patient Toolkit mobile app enables chronically ill patients to better manage knowledge about their conditions, track their symptoms and medications, and communicate what they know to their healthcare providers. MITRE has a simple process to enable companies to...

Using Immersive Visualization to Make Strategic Choices

Cognitive assistance isn’t mainstream yet, but decision support tools that enable decision-makers to understand tradeoffs in multiple dimensions are available. Shawn Chin and Rick Haberlin, who built one such tool, make the case that “engagement requires visualization...

The Daily Standup

In Liz Hayes’s post about routine check-ins, seemingly simple collaboration processes and trust enable hard-working, distributed teams to succeed. —Editor Author: Liz HayesI joined a new project last summer, a Global Information System (GIS) effort run by Keith W....

Your Guide to Connecting Projects, People, Content, and Partners

This guide describes and points to resources that help staff thrive in their assignments. It outlines the tools and systems in place for planning and execution, all in support of the way that MITRE does business. As staff enable reliable knowledge capture and reuse,...

Ending Isolation and Building a Unified Team Across Distributed Sites

As a workforce becomes increasingly distributed, it is more important than ever to facilitate, ensure, and capture collaboration in order to share knowledge effectively and efficiently; effective communication is essential to achieving business goals. As mobile...

Avoiding Single Points of Failure Through Knowledge Sharing

Knowledge management is all about making sure that all components of an organization, project, or task can work together regardless of staff rotation. We capture, store, share, analyze, and share some more precisely because who’s coming or going will change. Sadia...

Do you MOOC? Could you? Would you gMOOC?

The phrase corporate training may sound like, well, school, but in the hands of Lara Van Nostrand, it is anything but. Her team sets up collaborative learning experiences that take advantage of online classes held elsewhere (e.g., Coursera), interactive survey...

Gestalt Wikis at MITRE: Origins

Gestalt Wikis at MITRE: Origins This blog post is the first of four in a series about Gestalt Wikis at MITRE. MITRE began using wikis on the corporate intranet in 2005 with the volunteer grassroots creation of MITREpedia. MITREpedia uses open source MediaWiki[1] as its underlying wiki software. The objective as stated in its Main Page was to capture information about MITRE “people, projects, organizations, customers, technology and more.”[2] In a recent conversation with its founder, Harry Sleeper, the motivation behind MITREpedia was elaborated as to provide a collaborative environment where staff could author linked narratives of well-formed, detailed knowledge about their work.

New Online Journal: “Social Media for Organizations”

With the popularity of social media in purely social contexts, I’ve been fascinated by the implications for using these tools for work-related purposes. In recent years, organizations of all types—whether they are industrial, academic, government, or non-profit—are increasingly turning to social media tools such as wikis, blogs, microblogs, and social networking for internal use. By doing so, they hope to enhance collaboration, streamline business processes, and improve relationships.

Enterprise Social, Five Years in

In 2009, “social” was still a buzzword, Facebook was years away from an IPO, and Instagram has not been invented. Yet a groundswell was beginning – people used to the ease of sharing in their online social networks came to their offices, only to find that exchanging information was difficult at best. Communications flowed from the top of the organizational hierarchy down, flooding the already overflowing email inboxes – while cross-organizational collaboration was severely impeded.
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