Intranets, Business process, and Knowledge Operations

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ATS Lab Engages MITRE Staff in Collaboration and Community Building

When we interviewed Angela O’Hanlon 18 months ago, she reported that the key to the success of the ATS Lab was listening—to sponsors and industry, to staff and leadership. What did they need and want? This capability has since traveled a long way and shows no signs of...

Playing Games Can Solve Real-World Problems

As the author of this post observes, there’s an emotional component to the exchange of knowledge via games that goes beyond just having fun. Serious games may increase loyalty, engagement, and participation in tasks.—Editor Author: Michael PackPlaying games is one of...

Safer Solo Skies: Flights Less Risky with Digital Copilot Technology

One CAN be the loneliest number if you’re a pilot flying solo. Each year in the United States, about 450,000 private aviators take to the sky sans crew, which can be three times riskier than accompanied operations. Enter Digital Copilot, an intuitive technology that...

Heading for a More Mobile-Friendly Intranet

Marcia Nunes’s post on mobile-friendly headers is a good reminder that ease of use is not magic, that human factors specialists are central to user experience, and that MITRE takes their counsel seriously.—EditorAuthor: Marsha NunesProviding a consistent user...

Your Guide to Connecting Projects, People, Content, and Partners

This guide describes and points to resources that help staff thrive in their assignments. It outlines the tools and systems in place for planning and execution, all in support of the way that MITRE does business. As staff enable reliable knowledge capture and reuse,...

Growing MITRE’s Shared R&D Lab for Analytic Capabilities and Resources

Authors: Marilyn Kupetz and Angela O’HanlonMITRE’s Analysis Tool Shed Lab (ATS) program is one of MITRE’s largest R&D Labs, focusing on analysis capability and analytic activity. Lab users acquire hands-on experience with 100+ tools and datasets, MITRE prototypes, and...

From Telewho to Teleyou: Engaging as a Teleworker at MITRE

Brett Profitt’s observation that “MITRE sets teleworkers up for success, but teleworkers must endeavor to be successful” resonated. No matter how many business process tools an organization makes available, staff have to use them to good end. And he does, mentioning...

10 Years of SharePoint: Growth and Evolution of a Collaborative Platform

MITRE started using SharePoint with a small pilot in 2003 and now has a robust set of several thousand intranet and extranet sites based on SharePoint 2010. It is used as a content management platform, a collaborative team platform (for projects, organizations and CoPs), for work process capture and scheduling, employee engagement, and blogging. It has become critical to MITRE’s business processes, resulting in an evolution of its capabilities over the years.

Communicating the Value of IT Rollouts

Each of our IT service managers is responsible for operating their service, measuring its impact, managing its cost, and evolving the service over time. How the service evolves, or its “roadmap”, is based on changing user requirements, product evolution, technology changes, cost pressures, and industry trends. The service manager must stay informed and continuously question their assumptions as they develop their roadmaps. But almost as important as the ability to develop their roadmap is the need to communicate their roadmap.
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